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FAQs

Frequently Asked Questions

📦 Shipping & Pre-Orders

  • How long will it take for my order to arrive?

    • In-Stock Items: Process and ship within 3–5 business days.

    • Pre-Order Items: Because we utilize a sustainable, zero-waste production model, garments are made individually by our factory just for you. Production takes roughly 30 days, plus an additional 7–10 days for transit to your door.

  • How much does shipping cost?

    • We charge a flat fee of $5.99 for all orders under $50. Orders of $50 or more ship completely free!

🔄 Returns & Exchanges

  • What is your return policy?

    • In-Stock Items: Eligible for return within 15 days of purchase.

    • Pre-Order Items: Eligible for return within 10 days of delivery.

    • Please note: All items must be unworn, unwashed, and have the original tags attached. Returns are strictly limited to a maximum of 3 items per order.

  • Are any items final sale?

    • Yes. Due to hygiene and safety guidelines, all swimwear items are final sale and cannot be returned or exchanged.

📐 Sizing & Fabric Care

  • How do your clothes fit, and what are they made of?

    • Printed Items: Crafted from our signature ultra-soft, wrinkle-resistant poly/spandex blend. They are designed to move comfortably with active toddlers and kids, running true to size.

    • Solid Items: Made from 100% breathable cotton or a premium cotton-spandex blend for ultimate comfort.

  • How should I wash my Millie Loves Lily garments?

    • To keep your pieces looking vibrant and new, we recommend machine washing cold on a gentle cycle with like colors, and tumbling dry on low heat.

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